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escalation

Der Begriff Eskalation hat weiß Gott kein gutes Image: if you just Google it looks, it is found mainly in the environment of Middle East conflict , Telekom against ver.di or knife fighting techniques . Escalation in the project business is actually not bad, but sticks "blow away" the smell of him "squeal" or. "Is (to their superiors) is delegated, if possible in a conflict situation on the lower level of decision is no agreement." According to Wikipedia means escalation "that some decisions controls a level" to the top

based project work - like any other kind of business Relationship - the fact that people respond to each other "contracts", and each must rely on can ensure that its contractors comply with their part of the contract. These contracts are often informal and are not perceived as such:

• The customer relies on the Agency at the agreed time a website live on.
• The agency expects the employees of the customer timely delivery of materials and releases.
• expects the head of the development team of the latter, that the development of the site is completed on time.
• The developer relies on that he view the layouts and final concept of of creation is replaced.

Failure to comply with an agreement, this leads directly to the fact that someone else can not do his job properly. Creation provides layout is too late = Web Developer also not completed on time and would therefore not comply with his agreement with his boss.

Many developers do not understand that the solution of the problem lies outside their control ("I'm really twenty demand, but nothing happened. What I had to do then? "). In fact, the only way forward, the task back to top delegate, in other words, to escalate.

So lieber Web Developer (stellvertretend für alle anderen): demnächst bitte den Teamleiter darauf hinweisen dass Du gar nicht pünktlich fertig werden kannst, weil Du kein Material bekommen hast. Damit wäre der Plumpsack beim Teamleiter. Dieser versucht mit seinen Mitteln eine Lösung: er wird beim Teamleiter der Kreation die Lieferung der Layouts einfordern. Der Kreationsleiter delegiert das entweder eine Hierarchieebene nach unten (etwa wenn der Designer einfach nicht genug Zeit zur Verfügung hatte um seine Aufgabe zu lösen) oder eskaliert selber nach oben (wenn der Kunde Material nicht geliefert hat).

Eskalation ist im richtigen Zusammenhang also nicht nur ok, sondern sogar absolut notwendig.