The confidence is coming, everyone has only until its safety (Schiller's "Wallenstein")
almost as much as customers hate bad job insecurity. Clear: their success is often closely connected with the project's success, since one is naturally like in the picture about the current status of the project or the extent of a problem: "Do 'm sorry, Mrs. K., Import product works, unfortunately, still not our turn. True, if it does not have to run tomorrow, we can not go live in time. What do we do then? Äääähhh, good question. "
are more thankful customers if their security concerns with:
regularly and unsolicited status information to give Although the creation of status reports on the most hated work of highly paid software engineers heard. Customers will love you, so create them without the customer having to ask constantly.
as possible is always a Plan B ready . Sobald man gezwungen ist, Probleme zu melden, sollte man irgendeine Antwort aus der Tasche ziehen können für den Fall dass sich das Problem nicht oder nicht pünktlich lösen lässt (außer man kann glaubhaft versichern dass das Problem auf jeden Fall in einer definierten Zeit lösbar ist).
Prozesssicherheit vermitteln : Wenn ernste Probleme auftreten ist nichts wichtiger, als dem Kunden zu vermitteln, dass man die Situation noch unter Kontrolle hat. Im Klartext: Keine frei erfundenen Versprechungen, sondern eine Schilderung dessen was man bereits getan hat und was man als nächstes zu tun gedenkt um die Situation zu lösen. Das beinhaltet auch den oben genannten Plan B.
Note 1: Of course, belongs to this field. Security is pretty difficult if you provide a complete Gurkentruppe at launch, it (ie design, concept, programming) simply can not.
Note 2: This is all not only with customers but also with managers and teammates. Also like to be informed again and got cold feet when they need to fear that builds on the principle of hope to run instead of active risk management.
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